PermaTech® Terms / Policy / Shipping Info...
If you would like to track an order or get your shipments tracking number, simply give us a call. Our shipping department is available 9am. to 5pm. EST. Monday - Friday. Our shipping team works hard to get your order packaged and on the way the day you order it (holidays and Sundays excluded, orders received on Saturdays, after 12pm, Sundays and holidays will be shipped next business day). All orders are shipped via USPS 2 -3 Day Priority Mail...
TERMS & CONDITIONS: Your purchase is subject to PermaTech / ABX International Corp. normal terms and conditions of sale which are shown below for your reference.
WE OFFER YOU ONE OF THE BEST WARRANTIES IN THE INDUSTRY! *You have a "limited Life-Time Warranty" on your purchase of any of our PermaTech / ABX International Corp Gasket Repair Kits. If for any reason, you need more PermaTech / ABX International Corp Head Gasket Sealer to fully complete your repair, just call us, it's yours free. After repairing your vehicle, If your symptoms ever come back, just call us and we'll send you another kit for free. Any problems, don't worry, you are covered by one of the best warranties in the industry... You're our customer and we value that, we'll be there for you until your vehicle is fully sealed. *See detailed warranty information below for warranty specifics, terms and limitations that may apply to your purchase.
PRICING AND PAYMENT: We make every attempt to maintain the lowest prices on our items and all up to date prices are shown on our site. There are never any surprises or price changes once your order is placed. We accept Visa, MasterCard, Amex and Discover creditcards online and/or via telephone. Our website security is just as important to us as it is to you. So you can rest assure our shopping cart is SSL Certified.
CANCELLATIONS OR MODIFICATIONS TO PURCHASES: Our Manufacturing and shipping departments work hard to get your order processed and out to you the same day you place the order (excluding Saturdays, Sundays and Holidays). So, if you decide to cancel your order or add an item to your order, be sure to contact our Customer Service Dept. via telephone during normal business hours (Mon -Fri. 9am to 5pm EST.) before your package leaves our facility to avoid any restocking fees.
USING OUR PRODUCTS: All our products come with complete easy to understand instructions. If your purchasing a PermaTech / ABX International Corp Head Gasket Repair Sealer Kit, detailed instructions will accompany your order. Plus our Automotive Tech's are available Mon -Fri. 9am to 5pm EST at: 305-453-9836. As a general rule, anytime your working on your coolant system of your vehicle you should always drain your old coolant out and at least run some clean water through the system before using our sealers to remove any contaminates like hydro-carbons, scale and oil residue. That being said, here's a brief description of how to perform an average DuraSeal Head Gasket Repair;
SHIPPING AND SHIPPING COSTS: All products are sent to you via the U.S. Postal Service 2-3 Business Day Priority method, this is the only available option during check-out in our shopping cart. All items/products which leave our facility by U.S. Mail and/or other carrier become property of said parcel carrier during the duration of the delivery time. PermaTech / ABX International Corp. is hereby not responsible for in-route shipping delays, lost packages or stolen deliveries but at the discretion of PermaTech / ABX International Corp. We will resend the package/products at no charge for the products, customer however must repay any shipping and handling needed to resend said package/products. Overnight shipping is available but is more expensive and must be requested by calling-in your order directly to our Customer Service Dept. at: 305-453-9836 Mon -Fri. 9am to 5pm EST. By ordering from our website customer agrees to all terms and conditions herein. We ship all over the world including Canada, Australia, Mexico, United Kingdom, and more... If your ordering from abroad, simply check yourself out using our shopping cart and choose the correct country and province from the list. It takes about 2-3 business days to receive your order if in the U.S., and 5-7 days to Canada, 7-10 days to U.K. and about 7-10 days to Australia.
ACKNOWLEDGEMENT: By purchasing and/or using the PermaTech / ABX International Corp. you acknowledge that you have read the terms and agreements stated on our website(s) and stated herein and agree to all listed conditions. And understand/agree these terms comprise the entire terms and conditions of said guarantee and/or warranty and are the exclusive statement of agreement between the parties listed herein and end user/customer and supersede all proposal or prior agreements, oral or written and/or all other communications between parties relating to subject matter. No other prior or subsequent oral or written information, quote, statement, or advice given by any company member, employee, automotive technician, sales person, etc. of PermaTech / ABX International Corp or affiliate of PermaTech / ABX International Corp. or website portal or written information associated with the sale or display of products offered by PermaTech / ABX International Corp. shall create a separate warranty or in any way modify the scope of the guarantee and warranty. Nor should you rely on any such information or advice. You as the end user/purchaser of any product offer by PermaTech / ABX International Corp. herein acknowledge and by purchasing said product(s) completely at your own risk and that your entire recourse is solely for the original purchase cost(s) of said product(s), when and if applicable, minus any/all shipping and handling. You additionally acknowledge that your head gasket damage, engine block damage and/or cylinder damaged engine has in fact rendered your vehicle to be amortized to de facto of zero value and that the use any of PermaTech / ABX International Corp. products will have zero effect on overall value of your vehicle. Also, “if” product(s) should fail to produce your desired results you hereby agree that you will not be entitled to any recovery costs or any compensation of any kind in excess of the zero value listed above. By purchasing and/or using any product offered/purchased from PermaTech / ABX International Corp. you also agree that you as end user/purchaser of PermaTech / ABX International Corp. products assume all liability as to the use, misuse, and outcome of said product(s) regardless as to ownership of the vehicle you are introducing this/these said product(s) to and must disclaim the terms and conditions of this agreement to said owner of vehicle you are introducing this/these products to, if you as the end user of this/these products do not have ownership of said vehicle being repaired. Customer creditcard chargebacks of any kind associated with the purchase of our products shall be reported to: Experian, Equifax, TransUnion monitoring centers and be automatically subject to collection actions and fees. You also agree that you are not entitled to any claim, present or future against the PermaTech / ABX International Corp. companies/entities, supplier, distributor, reseller or any agent and/or employee(s) engaged in the sale of any product offered by PermaTech / ABX International Corp. and that neither the product developer, corporate owner(s), distributor(s), reseller(s), or any other person or entity supplying it nor anyone else having been involved in the creation, production or delivery of the product(s) shall be liable for any direct, indirect, or consequential or incidental damages including transportation loss or any other loss arising out of use, misuse or inability to correctly use any PermaTech / ABX International Corp. product(s).
OFFICIAL WARRANTY INFORMATION: PermaTech / ABX International Corp. provides and hereby issues you the purchaser a non-transferable "Limited Lifetime Replacement Warranty" which offers free replacement of our Head Gasket Repair Liquids within 30 days of original purchase date, after 30 days customer must have His/Her vehicle diagnosed with a blow head gasket by a licensed auto repair shop (not affiliated with the original PermaTech / ABX International Corp. customer) and test the vehicle by conducting a "Hydro-carbon" or "Compression Test". The results of the test(s) must show the vehicle continues to have a blow head gasket after having been treated with PermaTech / ABX International Corp. Head Gasket Repair Sealer and this document and/or repair estimate (with the auto repair shop's letter-head/information) from the repair shop conducting the test must be faxed to our Customer Service Dept: 305-453-9836 to qualify for additional free replacements of liquid head gasket sealer after 30 days of original purchase date. All warranty and/or guarantees associated with PermaTech / ABX International Corp. Head Gasket Sealers, Oil Stop Leaks, Engine Additives, Headlight Restoration Kits, Transmission Stop Leaks and Intake Manifold Repair Kits are limited to 180 days from original date of purchase or seven free applications, which ever comes first, and expire at that time. Other products including Intense and any PermaTech / ABX International Corp. Oil Stop Leak are not covered past 30 days of the original purchase date by any warranty. PermaTech / ABX International Corp. reserves the right to issue free applications of any product or discontinue distribution of any free products offered on this website. You also agree that any and all replacement warranties are limited to 30 days of original purchase date on all Oil Stop Leaks, Fuel Injection Cleaners, Transmission Stop Leak and additives. "Free Replacements” of all products shall only be sent to the original purchaser and original shipping address. The PermaTech / ABX International Corp "Lifetime" warranty statements listed on our website and listed herein are limited to 30 days from original purchase date if past 30 days from original purchase date in regards to Head Gasket Repair Sealers only, the customer must have His/Her vehicle diagnosed with a blow head gasket by a licensed auto repair shop (not affiliated with the original PermaTech / ABX International Corp. customer) and test the vehicle by conducting a "Hydro-carbon" or "Compression Test". The results of the test(s) must show the vehicle continues to have a blow head gasket after having been treated with PermaTech / ABX International Corp. Head Gasket Repair Sealer and this document must be faxed to our Customer Service Dept: 305-453-9836 to qualify for additional free replacements of liquid head gasket sealer. To qualify for this free replacement offer, simply contact ABX INTL. Corp, and request a second free application, (shipping and handling will be paid by the customer for any free replacement applications) to be sent to you, (as some vehicles may require more sealer to fully complete the repair). Free replacement applications in regards to all head gasket repair kits covered under warranty/guarantee include a 32oz. bottle of liquid sealer and a powder pack of catalyst only. Other products including Oil Stop Leak and Flush Agents are not covered under warranty/guarantee and costs shall be paid by the customer if product is requested with the replacement application. If after using the second application you have still not fully sealed the head gasket leak, you may request a third application. All other products sold, offered and/or provided by PermaTech / ABX International Corp. including other products such as; engine block sealers, coolant additives, oil stop leaks, engine/transmission additives and/or sealers and any other product(s) listed on the PermaTech / ABX International Corp. website(s) do not offer a "Limited Lifetime Warranty", as stated on the website(s) and detailed above, but many due offer a free replacement offer minus shipping and handling, simply call customer service for product replacement details. Also due to custom mixing of special custom-mixed formulas and the shelf-life limitations of our “Custom Mixed" and/or "Special Formula" Head Gasket Sealer products no returns of “Custom Mixed" and/or "Special Formula Sealers” will be accepted for any reason as they cannot be resold by us. Most other products can be returned within 30 days of the original date of purchase, (a 25% restocking fee will apply to all credits issued) simply contact customer service for a product return authorization number. Simply call our Customer Service Dept. and if applicable, they will issue you a “Return Authorization Number” and be sure to send the authorized item(s) to us “Return Receipt”. Also, items returned without a “Return Authorization Number” will be returned back to the customer at customers expense (regarding shipping and handling fees), these re-shipping fees will be automatically accessed at that time. Shipping and handling will apply to all credits issued. Credits issued may take up to 10 to 14 days to appear on your creditcard statement. We stand behind our products and are here to help. Customer support is offered 7 days a week via our Phone Support Hot-Line 305-453-9836 during normal business hours (9am-5pm Mon-Fri. EST.) and via email. Customer Service / Order Tracking Hotline: 305-453-9836 9am-5pm EST.
DISCLOSURE OF YOUR PERSONAL INFORMATION: We do not sell or share personally identifiable information about you to third parties with which we have advertising and none-sharing agreements. Although we use industry standard practices to attempt to achieve the stated goals of our privacy policies, as a matter of practicality we cannot and we do not promise, and You should not expect, that Your personally identifiable information or private communications will always remain private.